NPS/CSAT with Artificial Intelligence
Transform responses and comments into themes, risks, and action plans — by channel, period, and segment. All guided by AI.
- AI-powered executive summary
- Drivers by channel/segment
- Filtered comments
What you see
Explore each screen of the Customer Feedback Analytics module. Click on the tabs to see each feature.
NPS Overview
AI-generated executive summary with recurring themes, distribution histogram, and cards for Promoters, Passives, and Detractors. Identify patterns and risks in seconds.
Tip
Use period and segment filters to compare results between different customer groups.
Governance & Security
Robust infrastructure to protect your customers' feedback data.
Multi-tenant and data isolation
Each customer has their data completely isolated, with encryption and segregated access.
Permission-based access
Granular control over who can view and interact with feedback data.
Audit and traceability
All actions are logged for compliance and incident investigation.
Results this delivers
Transform feedback data into concrete actions to improve customer experience.
Detect churn risk early
AI identifies dissatisfaction patterns before they become cancellations.
Prioritize fixes by channel and segment
Know exactly where to invest resources for maximum impact.
Turn feedback into action plan
From insights to concrete tasks for your team to execute.
Ready to turn your feedback into action?
Start free and see how AI can help your team understand and act on customer feedback.